Refund and Return Policy
Thank you for shopping with us! At , we are committed to providing high-quality handmade coasters crafted from flowers and epoxy resin, along with excellent customer service. Below, you’ll find our Refund and Return Policy, outlining the conditions under which returns, exchanges, and refunds are accepted for our handmade coaster collections.
1. Returns
We accept returns within 14 days of delivery for most items if they are unused, undamaged, and still in their original packaging. The following conditions apply:
- Eligibility: To qualify for a return, your coaster must be in the same condition as when you received it.
- Non-Returnable Items: Customized or personalized coasters are not eligible for return unless they are damaged or defective.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect upon delivery.
2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or denial of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are not in their original condition or are missing parts.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a coaster for the same product, contact us within 7 days of receiving your item. Customized or personalized coasters are eligible for exchange only if they are defective.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
5. How to Start a Return
To initiate a return, email us at with your order number and details about the product you wish to return. Once your return request is approved, we will provide instructions on how to send the item back to us.
6. Exceptions / Non-Returnable Items
- Custom Orders: Due to the personalized nature of custom handmade coasters, these items are not eligible for return unless they are damaged or defective.
- Discounted Items: Only regular-priced items are eligible for refunds. Discounted or sale items cannot be returned or refunded.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once we receive the returned item, a gift card will be sent to you.
8. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank. Processing time may vary.
If you’ve done all of this and still haven’t received your refund, please contact us at .
We value your satisfaction and strive to resolve any issues promptly. If you have any questions about our Refund and Return Policy, feel free to reach out to our customer support team.